Promotion in social networks: What is SMM?

Introduction.

In the digital age, when social media permeates all spheres of our lives, social media promotion is becoming an integral element of success for any business. After all, it is here, in the virtual space, that opinions are formed, decisions are made, and new trends are born. Social media for business is not just a platform for advertising, it is a powerful communication tool that allows you to establish strong ties with potential customers, build brand loyalty and find new fans.

Section 1: Making contact: how to start communicating with your audience

Having established the importance of social media for the development of modern business, the logical question is how to start effective communication with your audience and turn casual visitors into loyal customers? The first step is to establish contact based on mutual respect, interesting content, and understanding the needs of the target audience. Communication with customers on social media plays a key role in building a positive brand image and attracting new customers. So how do you engage your audience on social media and make them want to cooperate with you?

1.1. First impression: create an attractive profile that reflects your brand values and attracts your target audience.

Your profile on a social network is not just a page, it is the virtual facade of your brand, its face that a user sees when they first come across your company online. And just as we carefully choose our outfit for an important meeting, you should take the time to design your profile with all the responsibility you can. A carelessly filled out profile with a blurry photo speaks louder than any words about the company’s frivolity.

So, where to start?

1) Analyze your target audience : Before choosing colors and writing texts, it’s important to understand who your ideal client is. What is he or she interested in? What are their pains and needs? What are their hobbies? A clear image of the target audience will help you create relevant and attractive content.

2. Develop a Tone of Voice (ToV): This is the style of communication that will be traced in all your publications. It should be consistent with brand values and the interests of your target audience. If your brand is a young and energetic startup, an informal, friendly tone with the use of slang will be appropriate. If it is a premium clothing brand, the style should be more refined and elegant.

3. Visual Identification: Color palette, fonts, image style – all these details should work to create a coherent brand image and its recognition.

Let’s take a closer look at the elements of profile design:

• Profile photo (avatar): Company logo, product photo, or your professional photo, depending on the specifics of your business. The main thing is clarity, high quality, and compliance with the brand image.
• Profile description: Briefly and succinctly describe what your company does and what benefits the client will receive by choosing you. Use keywords that make you easy to find. Don’t forget about calls to action: “Find out more on our website!”, “Subscribe so you don’t miss the latest!”.
• Links to other resources: corporate website, business card website, landing pages in other social networks, messengers – allow the user to contact you in the most convenient way.
• Pinned post: Use this opportunity to tell about a current offer, share a testimonial from a satisfied customer, or simply welcome new visitors by making them interested in your content.

A social media profile is not a static image, but a dynamic platform that requires constant attention. Regular updates, high-quality content, and active communication with the audience are the formula for successful promotion of your brand on social media.

1.2. Get to know your audience: identify key segments and their needs, and analyze competitors and their communication methods.

You’ve created an attractive profile, defined your Tone of Voice, and are ready to share interesting content. But to whom exactly are you going to offer it?

Understanding your audience is the foundation of a successful social media marketing strategy. After all, it’s impossible to please everyone at once, and you don’t need to. It’s much more effective to focus your efforts on those who are truly interested in your products or services.

Audience segmentation:

This is the division of potential customers into groups based on certain characteristics. The most common are:

• Demographics: age, gender, place of residence, education, marital status;
• Interests: hobbies, favorite brands, topics of interest online;
• Online behavior: what social networks they use, what type of content they consume (videos, photos, long reads or short posts), and what time they are most active.

By collecting this data, you can create several “portraits” of your ideal customers and then tailor your content to each group.

Competitor analysis:

• Who are your main competitors on social media?
• What types of content do they publish?
• How often do they update their pages?
• What promotion methods do they use (contests, advertising, cooperation with bloggers)?
• What is their Tone of Voice?
• What is their interaction with the audience (number of likes, comments, shares)?

Competitor analysis is not just blind copying. It’s an opportunity to learn from other people’s mistakes, spy on interesting ideas, and find your own unique approaches to communicating with your audience.

Where to look for information?

• Built-in social media analytics (Facebook Insights, Instagram Insights, etc.)
• Specialized analytics services (Popsters, Brand Analytics, etc.)
• “Manually analyzing competitors’ profiles

The better you know your audience and competitors, the more effective your social media strategy will be. Remember that it’s not about circlesькість підписників, а про якість взаємодії з ними. І ця взаємодія починається з розуміння.

Chapter 2: Active Listening and Dialogue: Building Stronger Connections with Customers

You’ve learned the basics of creating an attractive profile and studied your target audience. The next step is to learn how to conduct an effective dialog with users, because SMM promotion is not only about posting beautiful pictures, but also about the ability to listen, hear, and respond to audience requests in a timely manner. After all, how can you attract customers from social media if you are not ready to communicate with them?

2.1. Responding to comments and messages: promptness and individual approach as key factors in successful communication.

Imagine the situation: a potential customer is interested in your product, leaves a comment under a post asking for more information… and then silence. Or, even worse, they receive a template response that doesn’t answer their question at all. What impression will the user get? Most likely, he will simply go to your competitors who do not ignore requests and value each client.

In the age of information noise, when user attention is becoming increasingly scattered, it is the speed of response and personalized approach that play a crucial role in creating a positive user experience.

Promptness: try to respond to all requests as quickly as possible, ideally within an hour or two. If you have a large number of messages, use chatbots that will automatically provide basic information and redirect complex questions to a manager.

Individualized approach: avoid template answers! Address the user by name if you know it, read the question carefully, and provide complete and comprehensive information. Emojis can help make your message more friendly, but it’s important not to overuse them.

What to do with negative reviews?

• Under no circumstances should you ignore them! A lack of response is the worst tactic that will only fuel the conflict and damage your brand’s reputation.
• Respond calmly, politely, and constructively, even if you think the criticism is unfair.
• Try to understand the reason for the dissatisfaction and offer solutions to the problem.
• If the situation is conflicting, move the discussion to personal messages or invite the client to contact you by phone.

Remember that behind every negative review there may be a real problem that needs to be addressed. In addition, the right response to criticism will demonstrate to other users that you are customer-oriented and care about your reputation.

2.2. Stimulating dialogue: asking questions, conducting polls and contests to increase audience engagement.

We have already found out that it is extremely important to respond promptly to audience requests. But a real dialog is not only about answering questions, but also about being able to ask them yourself! Stimulating communication is the key to creating an active and engaged community around your brand. After all, who doesn’t like to be listened to and valued? To prevent your page from turning into a platform for one-sided ads, use various tools to engage your audience in a dialog:

• Open questions: Encourage users to share their opinions, experiences, ideas. For example: “What is your favorite flavor of coffee?”, “What difficulties do you face when choosing sports equipment?”
• Polls: Allows you to quickly collect the opinions of a large number of users, as well as get valuable information about their preferences. Use them to find out what content your audience is interested in, what product or service you should launch next, etc.
• Contests: A great way to increase activity and engagement, as well as attract a new audience. Ask users to subscribe to your profile, repost a post, or tag a friend in the comments.
• Thematic flash mobs and challenges: Join popular flash mobs in your niche or create your own, invite your audience to participate.
• Live broadcasts: A format that allows you to communicate with users in real time, answer their questions, hold presentations and master classes.
• Stories: Short-form content that helps keep your audience up to date with all the news and events, conduct blitz polls, announce promotions, etc.

Communication on social media is a two-way process. Let users know that their opinions are important to you, and they will repay you with loyalty, trust, and active participation in your brand’s life.

Chapter 3: Content that attracts attention: how to make communication interesting and useful

If we imagine communication on social media as a dialog over a cup of coffee, the first two chapters were about etiquette: how to start a conversation, how to listen to the other person, and how to ask questions in a timely manner. And now let’s move on to the most important thing – the content of this conversation. What information are you broadcasting to the world? Why should users be interested in following your profile? After all, boring and monotonous content for social media, even if it is published according to all the canons of SMM for beginners, will not attract the attention of the audience and will not be able to turn them into loyal customers.

3.1. A variety of formats: posts with photos and videos, stories, live broadcasts – finding the right balance for your audience.

For your social media page to become truly popular, its content must be entertaining, not just informative. Imagine it as a festive fireworks display: the dynamic change of colors, effects, and sounds is mesmerizing and leaves you breathless. Similarly, a variety of publication formats makes your communication with your audience not only enjoyable, but also truly effective.

Each format has its own unique features and allows you to achieve different marketing goals:

• Short videos: the kings of content in the modern digital world. They’re dynamic, emotional, and easy to watch on the go. Use them to demonstrate a product in action, share a short life hack, or create viral content with elements of humor.
• Professional photographs: do not lose their relevance, especially if you work in visual niches (design, fashion, beauty). High-quality photos will emphasize the prestige of the brand, make your page aesthetically pleasing, and encourage users to read the content in more detail.
• Stories with polls, quizzes, games: turn a passive observer into an active participant in the action. This is a great tool not only for entertainment, but also for getting feedback, conducting market research, and increasing audience engagement.
• Live broadcasts with industry experts, master classes, presentations: add live communication and exclusivity to your content. This is an effective way to strengthen brand expertise, give users access to unique information, and answer their questions in real time.

Experiment, combine different formats, take into account the specifics of your niche and the expectations of your target audience – and your content will become truly “tasty” and memorable!

3.2. Useful and interesting content: expert articles, tips, industry news, entertainment content – providing value to readers.

An attractive wrapper is only half the battle. To “retain” a user and turn them into a loyal fan, you need to fill your social media page with really valuable content that will be followed, read, commented on, and recommended to friends.

How can you find a balance between entertaining and expert content to meet the needs of different audience segments?

1. Identify the “pain points” of your target audience:

What issues do they care about? What problems are they trying to solve? What information are they looking for online? Answers to these questions will help you formulate a content plan and create publications that will be perceived not as advertising, but as timely and useful information.

2. Expert content is the basis of trust:

• Share your knowledge and experience in your field.
• Talk about new industry trends, analyze events, and make your own predictions.
• Prepare instructions, checklists, and guides to help your audience solve specific tasks.
• Invite experts in your niche to collaborate – interviews, joint live broadcasts, guest posts.

3. Entertainment content – to lift the mood and strengthen the emotional connection:

• Don’t be afraid to add a little humor! Memes, funny videos, and themed collections will not only cheer up your readers, but also increase the veracity of your content.
• Hold contests and sweepstakes – it’s always nice and adds an element of interactivity.
• Share the “behind-the-scenes” of your business, tell the stories of your team – this will bring you closer to your audience, increase loyalty and trust.

4. Don’t forget about the “golden mean”:

• 80/20: many experts recommend keeping a ratio of 80% useful and 20% entertaining content.
• A/B testing: analyze the audience’s reaction to different types of posts, experiment, look for your own balance, and remember what works best.

Social media is not a trash can for your advertising, but a platform for interesting and useful communication. Create content that people will want to share with their friends, and then success will not be long in coming!

Conclusions.

Social media has long ceased to be just a platform for entertainment – it is a full-fledged business tool that, if used correctly, can bring impressive results. It helps you find your audience, build strong relationships with customers, and take your sales to the next level.

However, it’s important to remember that success comes not to those who are just “present” on social media, but to those who know how to communicate effectively, build a dialog with the audience, and provide them with truly valuable and engaging content.

• Start with yourself: create an attractive profile, develop your own unique communication style, and don’t be afraid to experiment with different content formats.
• Listen and hear your readers: respond promptly to comments and messages, stimulate dialog, conduct polls, and ask questions.
• Create content that brings value: share your knowledge, tell interesting stories, inspire and motivate your followers.

If you want to maximize the effectiveness of social media promotion, entrust it to professionals. You can order social media promotion at Duli.online today! Our experts will develop an individualized strategy, create bright and selling content, and help you gain the trust of your target audience. Contact us and together we will make your business successful in the world of social media!

Resources

1. https://www.lyfemarketing.com/blog/what-is-social-media-management/
2. https://usm-portal.com/service-management-methods-smm/?lang=en
3. https://www.studeersnel.nl/nl/document/zuyd-hogeschool/strategisch-marketing-management/samenvatting-strategisch-marketing-management-smm/15759703

Vlad Lykhovid

Co-founder

Was article useful?

5 / 5. 65

Share it on social media!